People and movement
Disabled people, carers and additional needs
An inclusive plan starts with the person's actual routines, communication, equipment and support network. Do not assume that a standard kit or evacuation route works for everyone.
Last checked: 25 August 2026 How we use official sources
Make a personal support plan
- List support contacts, GP, pharmacy, clinical team, carer and equipment provider.
- Record regular medicines, treatment, allergies and where essential items are stored.
- Keep instructions and charged backup batteries for medical and communication equipment.
- Describe the best way to communicate, guide, lift or assist without causing harm.
- Include an assistance animal's food, water, records, medicines, harness and trusted handlers.
Power, water and communication
- Ask providers what happens to powered wheelchairs, stairlifts, oxygen, telecare and internet-based landlines during an outage.
- Join relevant Priority Services Registers or Northern Ireland Customer Care Registers.
- Pre-register for EmergencySMS or install 999 BSL where useful.
- Carry a paper or device-based communication card for responders.
- Arrange a trusted check-in if alerting or monitoring services fail.
Evacuation and workplace planning
- Ask for an accessible workplace evacuation plan and practise it.
- Keep mobility aids in a known, reachable place.
- Plan more than one support person because a usual carer may be unavailable.
- Do not separate a person from an aid, animal or communication method unless immediate safety requires it.
Evidence and official services
Sources behind this guidance
Open the official page for current detail, live services and local instructions. This page was checked on 25 August 2026.
- Advice for disabled persons and carersGOV.UK Prepare
- Join your supplier's Priority Services RegisterOfgem
- 999 BSLSign Language Interactions